Agent Dashboard

Agent Performance

Performance

time

5 Best Calls

4th Apr 2024
9th Jul 2024
12th Dec 2023
6 Sept 2023
2 Feb 2024

5 Worst Calls

4th Apr 2024
9th Jul 2024
12th Dec 2023
6 Sept 2023
2 Feb 2024

Communication Skills

7/10

22.8% ▲

Product Knowledge

5/10

50% ▲

Customer Interaction

8/10

18% ▲

Efficiency & Productivity

6/10

40% ▲

Strengths

Training Needs

Customer Reviews

"The agent was really polite and solved all my queries"

Conversion Rate of Anisha

Term Insurance
ICICI Pru Iprotect smart (Best Seller) 2/10
ICICI Pru Iprotect smart 6/10
ICICI Pru Iprotect smart - Joint account 4/10
ICICI Pru Iprotect smart (New) 3/10

Term Insurance with Return
ICICI Pru Iprotect smart (Best Seller) 2/10
ICICI Pru Iprotect smart 6/10
ICICI Pru Iprotect smart - Joint account 8/10
ICICI Pru Iprotect smart (New) 0/10

Child Plan
ICICI Pru Iprotect smart (Best Seller) 1/10
ICICI Pru Iprotect smart 6/10
ICICI Pru Iprotect smart - Joint account 4/10
ICICI Pru Iprotect smart (New) 7/10

Customer Details

Id	Customer	Date	Policy type	Status
RZI7308	Sanjay	13/01/2024	Life insurance	Quote
RZ8308	sunita	13/12/2024	Car insurance	Payment
RZ8765	Ravi	13/10/2024	Term insurance	Documentation